Supporting Patient Provider Communication Across Medical Settings

Medical errors and poor patient care have been impacted by communication failures despite mandates for effective patient–provider communication (The Joint Commission, 2010). There are a high number of communication vulnerable individuals in medical situations due to new medical conditions, preexisting conditions, and language differences, to name a few. The purpose of this article is to highlight strategies to support consistent, effective patient–provider communication in a medical setting. However, to guarantee patient–provider communication is consistent, policies and procedures must be in place to ensure appropriate orders are activated in a timely manner, personnel are assigned to support patient–provider communication, individualized communication needs are recognized and met, and quality measures are in place to ensure that high standards continue over time.

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